Vrácení zboží

Private customers have the right to return or exchange products ordered from the webshop* within 30 days of receiving them. Returns and exchanges are free of charge when the delivery method is letter, parcel to a pick-up point, or parcel locker in Finland.

Please read the terms for returns and exchanges before making a return: Dodací podmínky

If you want to cancel your order before you have received it, submit a cancellation notice here: Zrušení objednávky

NOTE! If you want to cancel or return only some of the products in your order, please contact our customer service.

We will refund the price of the products within 14 business days of receiving the returned eligible products. Please note that the refund is made through the payment service provider to the original payment method.

*For vehicles, the right of return is 15 days. See the terms linked above for details.

For freight and other delivery methods, we charge the costs incurred by the return and deduct them from the refunded amount. Outside Finland, the customer pays the postage costs of the return.

Returns in Finland

Posti:

If you make the return at a Posti service point, you only need our contract code K vrácení zásilky na pobočce pošty je třeba číslo naší smlouvy 682338..

You can also return the parcel to a parcel locker. In that case, you will find instructions here (select "Return with contract number"): https://www.posti.fi/fi/henkiloille/paketit-ja-seuranta/palauta-paketti

Budbee:

Budbee returns are easiest to make through the service provider's app. Read more about using Budbee.

You can also return the products to our store.

Returns from abroad

If you ordered the products to a country outside Finland, please return the parcel using the same carrier that delivered the products. For returns from abroad, the customer pays the postage costs.

UPS: If your order was delivered by UPS, you will find instructions for returning the package and printing the address label here: UPS return instructions

Budbee / Porterbuddy / Instabox: If your order was delivered by one of these services, the return is easiest to make through the service provider's app.

Packing your return

Include the order slip or a free-form note with your name and contact details in the package. You do not need to give a reason for the return. Pack the returned products carefully in the same package they were delivered in, or in a new package.

Please do not write or stick anything on the products' own packaging, so that they stay in good condition for the next customer. Remember to return all parts belonging to the product, any accessories purchased with it, such as user manuals, and any freebies included.

You can always contact our customer service if you have any questions about returns or exchanges.

Faulty product

If the product or vehicle has a manufacturing defect or any other fault, please contact our customer service.

You can also bring the faulty product to our store.